Technical Service Management
Teknik Servis Yönetimi ile dönemsel raporlarınızı izleyerek darboğaz oluşturan unsurları daha kolay tespit edebilirsiniz.
Teknik Servis Yönetimi ile, son kullanıcıdan farklı kanallardan şikayetlerin alınması ve ilgili servise otomatik atanması servis tarafından sürecin yürütülmesi sağlanır.
Bu sayede müşteri memnuniyetinizi yükselterek, markanıza sadık müşteriler oluşturmuş ve karlılığınızı en yüksek seviyeye taşımış olursunuz.
Technical Service Management
It provides instant, digital communication with all your technical services, allowing the correct coordination of incoming calls.
Customer Tracking
You can instantly monitor all data of your end users such as complaints, special cases, address and contact information, statistics.
Assignments Between Units
By making assignments between authorized services and between production units, you can follow the opened record until it is concluded electronically.
What we offer
With the Service Operation Program, you can manage the entire process between your end users and authorized services and take your customer satisfaction to the next level.
API Support
Thanks to the API interface of the Service Operating Program, you can ensure that the records are automatically dropped into the program through your website or other different channels.
District Management
You can assign provinces, districts, districts, and neighborhoods to the regions you will create in the system, and you can match your services with the relevant regions.
Spare Parts ERP Integration
You can automatically pull the spare parts and service types to be used in the service records from the ERP/Accounting system you use, so you can see the instant reflection of the changes you will make on the ERP.
Production Approvals
Material requests entered by the services are approved by the relevant people on the production side, thus preventing unnecessary correspondence and telephone traffic.
Progress Payment Management
Progress payments for the services performed by the services during the period and related materials are automatically created by the system and carried up to invoicing by the ERP/Accounting side.
Management Reporting
On the management side, you can instantly follow statistics on all records, how long waits are made in which units, service management costs and similar figures.